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Refund Policy

Thank you for your purchase. We hope you are happy with your purchase.

Most of our items are eligible for our 30-day refund policy. If your product is faulty or damaged, you can send it back to us for a refund or exchange within 30 days of receiving it. Please note that there is no reimbursement for return shipping.

EGLIGIBLE ITEMS

All returns must be postmarked within thirty (30) days of receiving the product. To be eligible for a return, your item(s) must be:

  • unused and in the same condition you received it,
  • in the original packaging,
  • faulty or damaged.

The following items cannot be returned or exchanged:

  • Gift cards.
  • Sale items – If an item was bought at a discounted price, it cannot be exchanged or refunded.
  • Bulk orders – Orders of 5 items or more are considered bulk orders and cannot be exchanged or refunded.
  • Hygiene or personal care items.
  • Customized, personalized or handmade items.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery.

For defective or damaged products, please contact us at [email protected] to arrange a refund or exchange.

RETURN PROCESS

To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number and the return address. After receiving a RMA number, write it on the shipping label, place the item securely in its original packaging, include your proof of purchase, and mail your return to the specified address.

Please note that you will be responsible for all return shipping charges. For items over $10, we strongly recommend that you use a trackable method to mail your return. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Lost or Stolen Packages

Efolve is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Efolve will confirm the delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.

QUESTIONS

If you have any questions concerning our return policy, please contact us at: [email protected] 

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